Careers

The Operations Manager is responsible for overseeing the daily operations of our distribution and service departments. This role ensures that our teams deliver machines, parts and services efficiently, meet customer expectations, and operate in compliance with all relevant regulations. The ideal candidate is highly organized, process-driven, self-motivated, and experienced in managing logistics, inventory, and service teams in a fast-paced environment.

​

Key Responsibilities:

• Oversee logistics and scheduling of slot machine deliveries, installations, removals, and service calls

• Manage warehouse and inventory operations, ensuring accurate tracking and timely restocking

• Supervise service technicians, warehouse staff, and administrative support teams

• Manage Technician time to minimize downtime and overtime

• Implement and refine operational processes and workflows to increase efficiency

• Coordinate with sales, legal, and compliance departments to align operational support

• Track key performance indicators (KPIs) for service response time, delivery accuracy, and downtime

• Ensure company and regulatory compliance with gaming laws, transportation, and safety regulations

• Collaborate on strategic initiatives to improve customer service and reduce operational costs

• Maintain vendor and partner relationships related to logistics, parts, and repair services

• Manage field operations support across multiple states, including remote team coordination

• ​

Qualifications:

• Proven experience (5+ years) in operations or logistics management, preferably in gaming, electronics, or field services

• Strong leadership skills and team management experience

• Familiarity with slot machines or gaming industry compliance is a strong plus

• Proficiency in inventory software, CRM, and ERP systems (e.g., QuickBooks, HubSpot, or equivalents)

• Excellent communication and organizational skills

• Willingness to travel occasionally across service regions

• Must be 21 years of age or older.

• Must be able to pass a background(s) check.

• ​

Physical Demands

Required to walk, stand, and sit for periods of time.

Ability to sit or stand at a desk for the duration of the work hours.

Ability to bend, stoop, kneel and move intermittently throughout the day when necessary.

Ability to lift, move, and carry at least 50 lbs

Ability to move 300+ lb gaming machines with the help of moving equipment

Occasional driving of a company vehicle or box truck

​

Job Type: Full-time

Benefits:

 

• 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance

• ​

 

Experience:

 

• management: 5 years (Preferred)

 

Work Location: In person